HONG KONG · ECOMMERCE SERVICES GROUP

EVERY FUNCTIONYOUR ONLINE BUSINESSRUNS ON.

VortexNova is a Hong Kong based services group for the ecommerce industry - marketing and acquisition, customer service, payments, affiliation, finance, VIP management, design and the tech operations behind it all.

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01 · MARKETING 02 · SERVICE 03 · PAYMENTS 04 · AFFILIATION 05 · FINANCE 06 · VIP 07 · DESIGN 08 · TECH

§0 · BY THE NUMBERS

The shape of working with us.

018

Service lines under one roof

Marketing, service, payments, affiliation, finance, VIP, design, tech.

0224/7

Multilingual support coverage

Follow-the-sun desks across Asia and Europe time zones.

0348h

Typical proposal turnaround

From first call to a written scope you can act on.

041

Point of contact

One named lead across every service you use.

§01WHAT WE COVER

Eight service lines. One partner behind your storefront.

Most ecommerce operators are stitching together agencies, BPOs, payment consultants and freelancers. VortexNova brings those functions under one roof, with a single point of contact and commercials that make sense.

Marketing & Acquisition

Growth

Performance media, SEO, CRM and lifecycle campaigns built around cost per acquisition and retention - not impressions.

Customer Service

24/7 desks

Multilingual support desks covering chat, email and voice, trained on your brand tone, SOPs and escalation paths.

Payments & PSP

Processing

Payment provider setup, routing, cascading and reconciliation - improving approval rates and reducing chargebacks.

Affiliation & Partners

Partnerships

Affiliate programme design, partner recruitment, tracking, payouts and fraud control across networks and direct deals.

Finance & Accounting

Back office

Reconciliation, settlement tracking, cash-flow planning, management reporting and cross-border invoicing for online sellers.

VIP Management

Retention

Dedicated high-value customer programmes - segmentation, personal account managers, retention offers and win-back journeys.

Creative & Design

Studio

Brand systems, storefront and landing page design, ad creative and content production at the volume performance media needs.

Tech & Operations

Managed

Platform integrations, tracking and data pipelines, automation and the day-to-day operational support that keeps stores trading.

Mix and match - take one line or hand us the whole operation.

08 / 08 · UNDER ONE ROOF

§02OUR CAPABILITIES

A practical mix of people, media and infrastructure.

VortexNova is structured so that marketing, support, payments, finance and design sit under one roof - the team reconciling your settlements can talk directly to the one running your support desk.

ACQUISITION THAT PAYS FOR ITSELF

CAPABILITY · GROWTH & AFFILIATION

Traffic you can measure, partners you can trust.

Paid media, SEO, CRM and a properly run affiliate programme - managed against contribution margin, with tracking you can audit end to end.

WHAT'S INCLUDED

Paid social, search and native buying
SEO, content and lifecycle CRM
Affiliate recruitment, tracking and payouts
Fraud screening and partner compliance

One partner, many functions

Pull on whichever service lines you need this quarter. Add or pause others without renegotiating the relationship.

Hong Kong base, global reach

Structured in Hong Kong with teams and partners across Asia and Europe - built for cross-border ecommerce from day one.

Quiet, dependable delivery

Fewer surprises, faster turnarounds and the kind of follow-through that makes you forget we're a vendor.

§03HOW WE WORK

NO FUSS. NO FILLER. JUST WORK THAT SHIPS.

A simple way of working, refined across every ecommerce operation we take on.

Audit

We look at the numbers first - traffic, approval rates, support volume, margins. Then we tell you where the leaks are.

Scope

A clear written proposal: what we'll run, what it costs, what success looks like. No surprises.

Launch

A small senior team takes over the agreed functions, with weekly check-ins and plain-language reporting.

Scale

Once it's stable we optimise and expand - new markets, new channels, new service lines when you need them.

THE FINE PRINT, UPFRONT

We say what we'll do. Then we do it.

Every VortexNova engagement comes with the same backbone - a senior lead, a clear scope, honest pricing and reporting that tells you what's actually happening. The rest is shaped around your business.

05 standards · included by default

Single point of contact

named lead on your account

Plain-English scoping

what · when · how much

Fixed-fee, retainer or rev-share

you pick the shape

Weekly performance reporting

real numbers, not vanity metrics

Data handled under NDA

your customers stay yours

Long-term by default

We'd rather have ten clients for ten years than a hundred we churn through.

Small, senior teams

No layers of account managers. The person you brief is the person doing the work.

Built for cross-border

Hong Kong structure, multilingual teams and payment rails that work across markets.

Right-sized for operators

An extension of your team, not a vendor reading from a deck.

§04ABOUT VORTEXNOVA

BUILT FOR ECOMMERCE TEAMS TIRED OF JUGGLING VENDORS.

VortexNova was set up in Hong Kong around a simple observation: online businesses don't need another agency, another BPO and another consultant. They need one group that can run marketing, support, payments, finance and creative together - and pick up the phone.

"A senior, hands-on team handling the operational work that sits between your product and your customer."

GET IN TOUCH

Let's have a proper conversation.

Tell us what you're trying to sort out - acquisition, support, payments, affiliation, finance or the whole operation - and we'll come back within one business day with honest thoughts and next steps. No pitch deck, no pressure.

VortexNova Limited

Ecommerce services group · Hong Kong SAR

Registered Address

Unit 303C, 3/F, Block A, Hung Hom Commercial Centre, 39 Ma Tau Wai Road, Hung Hom, Kowloon, Hong Kong

Business Registration No.

80372477

hello@vortexnova-biz.com

HOW WE START

From first email to first deliverable in a fortnight.

A low-friction onboarding path

30-minute intro call - what's the actual bottleneck

Account and data audit, then a written scope

Kick-off with your named VortexNova lead

First deliverable typically within 2 weeks