VortexNova Limited ("we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance of Hong Kong and, where applicable, the EU and UK GDPR.
1. Data we collect
When you visit this website or contact us regarding our services, we may collect your name, company, business email, the content of your enquiry, and basic technical data such as IP address, browser type and pages visited.
2. Purposes of processing
We process personal data to respond to enquiries, deliver the services you engage us for, comply with legal obligations, secure our website and improve our offering.
3. Client data we process on your behalf
When delivering services such as customer support, VIP management, payments operations or marketing, we may process data belonging to your customers strictly under written data-processing agreements and only for the purposes you instruct.
4. Legal basis
Processing is based on your consent (where given), our legitimate interest in operating this website and pursuing commercial relationships, and the necessity to take steps prior to entering into a contract with you.
5. Data sharing
We do not sell personal data. We may share data with carefully selected processors (hosting, analytics, payment and communications providers) under written agreements. International transfers are made only with appropriate safeguards.
6. Retention
We retain personal data only for as long as necessary for the purposes described above, or as required by law.
7. Your rights
You have the right to access, correct, erase, restrict or object to the processing of your personal data, and to data portability. You may also lodge a complaint with the relevant data-protection authority.
8. Contact
For privacy enquiries, contact us at hello@vortexnova-biz.com.